FAQ & Support

What is VoIP?

VoIP is an acronym for Voice over Internet Protocol or as commonly stated Voice over IP. Internet Protocol (IP) is the method by which data is sent over the Internet (from computer to computer for example). So, basically, VoIP is the transmission of your voice over an internet connection.

How does VoIP work?

As VoIP uses your internet connection to transmit your voice (analog) over the internet (digital), your voice signal must first be converted into a digital signal that the Internet Protocol (your internet connection) understands. This digital signal of your voice then travels over the internet and is directed to the number you are calling. At the other end, the digital signal is converted back to an analog signal (your voice) so the person you are calling can hear you. The conversion at the other end allows you to speak to anyone with a regular phone number, whether they have VoIP service or regular phone service.

What do I need to have to be able to get VoIP service?

A high speed internet connection is required, such as DSL or Cable Broadband service. To use your existing phone you will need a phone adapter to allow connection to your internet connection. This adapter provides the conversion from your analog voice to the digital signal required for internet transmission. Alternatively, you can purchase a special VoIP phone (often called IP Phone), which can be plugged straight into your internet connection with no phone adapter required. You will also have to sign up for a VoIP Service Provider. Typically, Service Providers will provide the required phone adapter free of charge.

Who can I call using my VoIP service?

Most plans provided by our VoIP Service now allow the user to call any number anywhere in the world, including local numbers, long distance numbers, international numbers, and cell numbers. However, this may depend on the VoIP Plan you choose. For a list of VoIP Service Providers that best suit your needs, check out our Calling Plans.

What are some of the advantages of using VoIP Service?

Probably the biggest advantage of a VoIP phone service is the cost savings over a traditional phone service. These savings can be substantial, depending on the Service Provider and Plan you choose, and your normal phone usage. Other advantages include feature rich Plans (caller ID, call forwarding, voicemail, call waiting etc), portability (you can take your phone adapter with you and in theory use on any high speed internet connection), and if you have a broadband internet connection you doníŽt have to maintain and pay the additional cost of a phone line just to make phone calls.

FAQ & Support -

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