FAQ & Support
One of the main disadvantages of a VoIP phone service is that it may not work during power outages or outages in your high speed internet connection. Other disadvantages include, 911 emergency dialing may not be provided by some Service Providers, you need a high speed internet connection (DSL, cable etc.), and you may not get a directory listing. It should be noted however that VoIP technology is progressing rapidly, and many of the disadvantages of a VoIP phone service compared with a traditional phone service are being addressed through enhancements.
Will I be able to fax with my VoIP service?
Typically yes, but some Service Providers may not support this feature. A great alternative to consider is an Internet Fax service (also known as Online Fax).
Will I still be able to use my computer during a phone call?
Yes. You can continue to use your computers while you are
using the phone.
Does my computer need to be ON for my VoIP phone service to work?
No, if you are using a phone adapter or a special VoIP phone. However, your high speed internet connection must be active for your VoIP service to work.
Yes. Some VoIP Service Providers provide a Number for Life feature. This means that as long as you stay with your Service Provider you can keep your number, if required, even when you move house locally or to another city/state. How difficult is it to set-up once I get VoIP service?
very simple. Your VoIP Service Provider will provide you with a
phone adapter (if using your existing phone). You simply plug
this adapter into your internet connection and your phone into