FAQ & Support
There are four possibilities for adding multiple phones onto your VoIP phone service.
1) Using a multiple jack extension connector: You can plug this into your Analog Telephone Adapter (ATA). This will allow you to have multiple phones on a single line, at the location of your ATA device.
2) Using cordless phone systems that come with a base unit and additional handsets: The base station of the cordless telephone plugs directly into your ATA. The additional handsets can then be placed anywhere in the house, distributing your VoIP phone service to your required locations.
3) Using wireless phone jacks: The base unit connects to your ATA and the wireless jacks plug into your household electrical outlets, in the locations where you want your additional phones. You can then connect each of your additional phones to a wireless jack.
4) Using the
existing telephone wiring and extensions in your home: This
involves disconnecting your phone wiring at the Demarcation
Point in your Network Interface Device (typically a grey or
black box located on the outside of your house). Once you have
disconnected your existing phone line to your home, you can plug
your ATA into one of your existing phone extensions. This will
then distribute your VoIP phone service to all other phone
extensions in your home. It is recommended that you seek advice
from an electrician or someone who is familiar with internal
telephone wiring on how to best connect your VoIP service to
your current wiring to take advantage of your homes multiple
extensions. It is also advised that you pre-check the wiring on
the jacks to make sure you don't have live PSTN voltage on the
jacks before connecting them to the ATA. A simple telephone line
tester device can be used for this purpose.